QUALITY CUSTOMER SERVICE AWARD

Have you recently dealt with a company, or supplier in the Eastbourne area that has delivered an outstanding level of customer service? Has one of your employees, or group of employees, made an exceptional contribution in delivering an outstanding level of customer service? Customer service is an essential part of any successful business. This award aims to reward and recognise a company, individual, or team, for their outstanding achievement in providing exceptional customer service.

Please answer the following questions on your headed paper. Give facts, figures and
examples where possible, rather than general statements.

1. Explain why you believe you should receive the Customer Service Award.
2. Explain what your company does and what it has achieved overall.
3. Describe:
   Your company objectives
   How you achieve them
   The problems you encounter
   How you tackle these problems
4. Explain your core values and describe how these are reflected in your current and future vision for your business.
5. Describe the most important factors and reasons influencing your success with customers.
6. How do you define customer care in your business and how do you ensure your approach to customers is adopted by the rest of your team?
7. Describe one key problem you have been unable to solve.
8. Does your business add value to the local community? If yes, explain how.

Please answer the above questions and send your answers along with your completed entry form to: EBA Organiser, Eastbourne Herald, Beckett House, 1 Commercial Road, Eastbourne, East Sussex, BN21 3XQ.

All your responses should be a MAXIMUM 200 words per question.
Entries deadline 4th October 2010.